Frequently Asked Questions...
Is Information Provided Inside The Holiday Accommodation?
Each apartment and cabin has a visitors information booklet
which helps with local telephone numbers and the general run of the accommodation.
There is also a helpline number if you require further information. Please
note: The holiday accommodation do not have telephones
We have tried to keep this as simple as possible. When
you book your holiday week or weekend a £100 deposit will be requested.
This can be paid by cheque, bankers draft or bank transfer. Full instructions
will be given over the phone or by email. The balance of payment is due
8 weeks prior to arrival
You will receive instructions via email or phone on where to pick up keys.
Can You Recommend A Good Place To Eat?
The visitors information booklet contained in each apartment or cabin gives the telephone numbers of all the local restaurants and hotels. It's a good idea to book in advance as the restaurants tend to be very busy, especially at weekends
What Do I Need To Bring With Me?
All bed linen, hand towels, bath towels, tea towels, cutlery, crockery and glassware are supplied in the accommodation. We can arrange travel cots, high chairs if required, free of charge
Is Filey Suitable For Children?
Yes, most of our booking in the school holidays comprise of family groups with children of all ages. Many families become our regular guests and there is a lot for children to do in the area
What Happens If I Have To Cancel My Booking?
You may be able to transfer your booking to an alternative date. Otherwise, you are liable for the total holiday price if we can't re-let it. Deposits can not be refunded.
Do You Accommodate Large Groups?
Yes. If you have a large group, we would be happy to advise you on the best combinations of properties to book together to fit everyone in. The whole complex can accommodate up to 32 people.
What Time Can We Arrive And When Do We Have To Leave?
Most lettings commence at 3pm on the first day of your holiday (usually a Friday) and end at 10.00 am on the day of departure unless otherwise specified in the accommodation description. This ensures the Owner has sufficient time to prepare the accommodation for incoming guests. If you are planning to leave earlier than the departure date could you advise the owner
What Happens If We Want To Make Changes To Our Holiday?
In the first instance please call us to discuss the changes. If it’s possible to accommodate them, we’ll be happy to help
What Do We Do If Something Unexpected Occurs?
We will do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, contact the owner. Any problem must be reported immediately, as you will appreciate that complaints made after your occupancy cannot be entertained
Can I Bring Dogs?
Yes, well behaved dogs are welcome, however there will be a charge of an additional £20 per dog.